Productivity is a term you may hear on a daily basis but have you ever stopped to consider its meaning, especially within the context of knowledge work and knowledge workers? It probably isn’t what you think it is. Promises of productivity increases frequently come from technology vendors in the course of promoting their offerings. Few, if any, appear […]
Read MoreGoogle’s Gmail system was down for 2.5 hours earlier this week, the sixth such outage in the past eight months. It isn’t unusual that an e-mail system crashes, but most such occurrences are limited to one organization. When Gmail, a service Google touts to businesses as more reliable and easier to use than Microsoft Exchange […]
Read MoreLast week I moderated the Social Networking in the Enterprise session at the Online Community Unconference East 2009 in New York. The theme for the session was Social Networking in the Enterprise. We discussed trends in social networking that are both internal and external to the enterprise. In attendance were over 15 knowledge workers from a […]
Read MoreIf you’ve ever wondered what the typical government worker does in the course of his workday, it’s a good chance he spends a lot of time filing, deleting, or sorting paper and/or digital information. According to research released today by Xerox and Basex, based on a survey conducted by Xerox and Harris Interactive, 58% of surveyed U.S. […]
Read MoreI’m a big believer in the potential of the Web. I prefer to do my shopping, research, sourcing, etc. on the Web and conduct a dialogue via e-mail. However, there are various impediments which have been placed in my (and other users’) electronic path. Until it is recognized that having a Web site that says […]
Read MoreFirst announced in July 2004, Verizon FiOS couldn’t come to my neighborhood in New York City soon enough. Using fiber-optic connections instead of copper wire to bring telephone service, Internet, and television into the home, FiOS (which stands for Fiber Optic Service) was certainly worth the wait. So was the pain of the installation process […]
Read MoreWhen the original Amazon Kindle was introduced, I tried very hard to like it. While there were many things that it did well (see my original review), the reader experience was ultimately unsatisfying. At the time of its introduction, however, the Kindle was certainly the latest and probably greatest eBook reader, a concept that goes back to Sony’s introduction […]
Read MoreE-mail usage is a very good example of the network effect, which describes the effect that one user of a good or service has on the value of that product to others and is usually thought to be a positive thing (the telephone would be useless if only one or two people had such a […]
Read MoreA glitch in the Google search service caused the company to warn users – including me early Saturday morning – that every Web site listed in the results could cause harm to their computer. While doing a search on Google at that time (yes, my work-life balance has been decimated), I noticed something funny about […]
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