The corollary to information overload is meeting overload. Although meetings were common decades ago, they have proliferated in an age of easy communication. Conference calls (and even video conference calls) with far flung colleagues, a host in Chicago, participants in Vienna, Sydney, and Jerusalem, among others, are not uncommon. What is crucial here is the […]
Read MoreFor all the times where large companies are criticized for not doing enough for the customer, there are very few reports of customer service that is above and beyond the customer’s expectations. I am happy to report three such encounters in the past week here at Basex. First there is the matter of my IBM […]
Read MoreIn looking at an interruption, it is important to determine whether something is important, urgent, or both. Many knowledge workers simply do not differentiate, or see everything as both important and urgent. Something that is important may not require an immediate interruption, whereas something that is urgent would certainly be more likely to merit and […]
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